Privacy Policy

Hype is operated by Palette Holdings LLC, doing business as Palette Apps, in the United States. We decide how your information is used, which makes us the “controller” of it.

Contact: contact@download-hype.app
Postal address: [to be added]

Information you give us

• Account: your name, email address, how you sign in (Apple, Google or an email code), and your confirmation that you are 18 or older, with the time you gave it.
• Creator profile: username, photo, bio, creator type, niches, social handles, the audience size you report, country and city, portfolio photos and videos, and whether you are open to in-person campaigns.
• Business profile: your name and role, brand name, logo, website, industry, social handles, business type, what you are looking for and your budget range.
• Campaigns and applications: briefs, budgets, deadlines, applications, prices, delivered content and approvals.
• Messages: what you send to other users in Hype and to our support.
• Shipping address: only when you accept a campaign that ships a product.

Information collected automatically

• Device and app details: device model, operating system, app version, language, time zone and crash reports.
• How you use Hype: screens opened, steps completed, and dates and times.
• Your IP address and the approximate location it suggests.
• A push notification token, if you turn notifications on.

Information from others

• Apple or Google: your name and email address when you sign in with them. Apple may hide your real email address.
• Stripe: whether your identity check passed, your payout status, the last four digits and brand of a card, and records of transactions. Stripe, not Hype, receives full card numbers and identity documents.

We don’t ask for sensitive personal information, and you shouldn’t put any in your profile, messages or content.

• To run Hype: creating accounts, showing profiles and campaigns, matching creators and campaigns, messaging, content delivery and payments. Where the law asks for a reason, this is to perform our contract with you.
• To keep Hype safe: preventing fraud and abuse and enforcing our terms. This is in our legitimate interests.
• To fix and improve the app. This is in our legitimate interests.
• To send service messages: sign-in codes, receipts and notices about your account. This is part of our contract with you.
• To send push notifications and product emails, with your consent. You can turn either off at any time.
• To meet legal duties, such as tax and accounting rules and lawful requests.

Matching uses simple rules on what you tell us: niches, creator type, audience size and country. We don’t make decisions that have a legal or similarly significant effect on you by automated means alone. We don’t use your content to train AI models.

Other people on Hype. A creator’s profile and portfolio are visible to businesses on Hype. A business’s profile and campaigns are visible to creators. Applications, messages and delivered content are visible to the other side of that deal. A shipping address is shared only with the business that ships to you.

Companies that provide services to us: hosting and database, payments and identity checks, email delivery, and push notifications. They may use your information only to provide those services, and they must protect it to the same standard as this policy.

Authorities and legal claims, when the law requires it or to protect people’s rights and safety.

A buyer or successor, if Hype or our company is merged or sold. We would tell you first.

We don’t sell your personal information, and we don’t share it for advertising. There are no third-party ads in Hype.

We are based in the United States, and our providers store information there and in other countries. If you are in the United Kingdom, the European Economic Area or Switzerland, your information is transferred to the United States. We rely on standard contractual clauses or equivalent safeguards with our providers for those transfers.

• Account and profile: while your account is open. After you delete it, we remove or anonymise this within 30 days. Backups are overwritten within 90 days.
• Messages and delivered content: removed with your account, apart from copies another user is entitled to keep, such as content licensed to a business.
• Payment and tax records: for as long as the law requires, usually up to seven years.
• Logs: up to 12 months.

In the app you can edit your profile, turn notifications and product emails on or off, request a copy of your data under Manage my data, and delete your account.

Depending on where you live, you may also have the right to see, correct or delete your information, to object to or limit how we use it, to receive it in a portable form, and to withdraw consent. Email us and we will answer within 30 days. We may need to confirm who you are first.

If you are in the United Kingdom or the European Economic Area, you can also complain to your data protection authority. If you live in California, we don’t sell or share your personal information as those terms are defined in California law, and we won’t treat you differently for using your rights.

Hype is for people aged 18 and over. We don’t knowingly collect information from anyone under 18. If we learn that we have, we delete it.

Information is encrypted in transit, access is restricted to those who need it, and we use providers that follow recognised security standards. No system is perfectly secure. Tell us straight away if you think someone has accessed your account.

download-hype.app doesn’t use advertising or tracking cookies. Our hosting provider logs IP addresses and requests for security.

[To be appointed before Hype is offered to users in those regions.]

We will post any update here and change the date at the top. If a change is significant, we will tell you in the app or by email before it takes effect.

Palette Holdings LLC, doing business as Palette Apps
contact@download-hype.app